If you are not happy with Kana Lens Pro, email mojimoejp@gmail.com within 14 days of a charge and we refund it in full. No form, no questions about why, no "used too much" clause.
Every new subscriber gets seven days of Pro at no charge, and we email a reminder two days before the first payment. Most refund requests never need to happen because you can cancel during the trial and never be charged at all.
Past the 14-day window, an annual plan is refunded pro rata for the whole months you have not used, at our discretion and as a goodwill gesture. For example: cancel four months into an annual term and we would typically refund eight twelfths of $47.88. We do not refund partial months.
Refunds go to the original payment method — we cannot send them anywhere else. We issue the refund within 5 business days of approving it; your bank or card issuer then typically takes 5 to 10 business days to show it. Currency conversion differences and any fee your bank charges are outside our control.
Cancelling stops future charges and keeps Pro until the end of the period you paid for. A refund reverses a charge and ends Pro access immediately. Tell us which one you want; if you do not say, we assume you want a refund and will end access on approval. Either way, your saved kanji, sentences and statistics stay in your account.
We may decline a refund where an account has been used in breach of our Terms of Service, where the same person has already been refunded twice, or where the request is outside the windows described above and there is no pro-rata amount left. We will always tell you why.
This policy is in addition to your legal rights, not instead of them. Consumers in the EU and UK have a 14-day right of withdrawal on digital services; Brazilian consumers have a 7-day right of regret under the Código de Defesa do Consumidor. Where local law gives you more than this policy, local law wins.
Please email us before contacting your bank — we will almost certainly resolve it faster. We may suspend accounts with an open or repeated chargeback until the dispute is settled.
